How cancelling and refunds work, for the BusinessGrrix App and for websites we build.
App: cancelling
There is nothing to cancel: plans never renew or charge you on their own. To stop, simply don’t renew. Your studio keeps full access until the end of the period you paid for, then 7 grace days, then read-only access so you can still see and download your records.
To have your studio closed and its data deleted, the owner can email support@businessgrrix.com.
App: refunds
Because you choose and pay for each period yourself, a paid period is not refunded once it has started, including when you stop using the app part-way or move to a smaller plan. We do refund:
- Payments we reject: if we could not verify a payment but the money did reach us, we refund it in full.
- Duplicate or excess payments: paying twice, or more than the amount shown, is refunded or, if you prefer, counted towards your next renewal.
- Our fault: if the app is unusable for a long stretch because of a problem on our side, we refund or extend your plan for the time lost.
Upgrades are charged only for the days left in the current period, so there is nothing to refund when your plan changes.
Website Creation
Each website project has a written agreement with its own payment schedule. Unless it says otherwise:
- Setup fee: paid in two parts, half to start and half before the site goes live on your domain.
- Cancelling before we start work: the first part is refunded in full.
- Cancelling after work has started: we keep the first part for the work done and hand over what has been built so far; the second part is not due.
- After the site goes live, the setup fee is not refundable.
- Yearly hosting and care fee: not refundable once the year has started. If you don’t renew, your site, domain and accounts stay yours (they are in your name from the start); we stop the care work and remove our access.
- Things you buy directly, such as your domain or paid tools, are between you and that company.
How refunds are paid
Email support@businessgrrix.com with your studio or business name and the payment details. We reply within 7 working days, and approved refunds are sent back to the UPI ID or bank account the payment came from within 7 working days after that.
More
These rules sit alongside our Terms of Service. Nothing here takes away any right you have under Indian consumer law.